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Data Privacy
Oktober 2021
We (meaning the specific company identified on this page as being the operator of this website) believe that protecting the security and privacy of your personal data is important. This Privacy Notice explains how we collect, store, use, disclose and transfer (hereinafter “process”) your personal data. The personal data that we collect about you depends on the context of your interactions with us, the products. services and features that you use, your location, and applicable law.
1. Processing of personal data related to your use of our websites, applications and online platforms
Categories of personal data processed, purpose of the processing and legal basis
When visiting our websites or using our applications, or online services (each an “Online Offering”), we process information which you have actively and voluntarily provided about yourself, or which has been generated by us in connection with your use of the Online Offerings, and includes the following categories of personal data:
- Your contact information, including name, e-mail address, telephone number;
- Further personal data that you provide by filling in forms in our Online Offerings;
- Information submitted as part of a support request, survey or comment or forum post; and
- Information on your interaction with the Online Offering, including your device and user identifier, information on your operating system, sites and services accessed during your visit, the date and time of each visitor request.
We process your personal data for the following purposes:
- To provide the Online Offering’s services and functions which includes creating and administering your online account, updating, securing, and troubleshooting, providing support, as well as improving and developing our Online Offerings;
- To bill your use of the Online Offering;
- To verify your identity;
- To answer and fulfill your requests or instructions;
- To process your order or to provide you with access to specific information or offers;
- To send you marketing information or to contact you in the context of customer satisfaction surveys as further explained in Section 3; and
- As reasonably necessary to enforce the Online Offering’s terms, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on our information technology systems.
Links to other websites
This Privacy Notice applies only to Online Offerings that link to this Privacy Notice and not to other websites or applications of our affiliates that have their own Privacy Notice or which are operated by third parties. This Privacy Notice also does not apply in situations where we only process information on behalf of our Business Partners, e.g., when we act as a web hosting or cloud provider. We may provide links to other websites and applications which we believe may be of interest to you. We are not responsible for the privacy practices of such other websites or applications.
Google Maps
In order to offer you certain location-based functions, some Siemens Online Offerings may use “Google Maps” (e.g. to let you obtain directions to your local Siemens point of contact). When you use Google Maps, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google“) will process personal data which may include, inter alia, your device’s IP address and your location. Location data can only be processed if you granted permission to access, or actively provided your location data within the relevant Siemens Online Offering.
The data controller responsible for the processing of your personal data in connection with Google Maps is Google; Google’s privacy notice can be found at https://www.google.com/policies/privacy.
Google reCAPTCHA
In order to protect our Website from spam and abuse we are using “Google reCAPTCHA”.
The data controller responsible for the processing of your personal data in connection with “Google reCAPTCHA” is Google; Google’s privacy notice can be found at https://www.google.com/policies/privacy.
2. Processing of Personal data related to your business relationship with Siemens Digital Logistics
Categories of personal data processed, purpose of the processing and legal basis
In the context of the business relationship with us, we may process the following categories of personal data of consumers and contact persons at (prospective) customers, suppliers, vendors and partners (each a “Business Partner”):
- Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address;
- Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
- Further information necessarily processed in a project or contractual relationship with us or voluntarily provided by the Business Partner, such as personal data relating to orders placed, payments made, requests, and project milestones;
- Personal data collected from publicly available resources, integrity data bases and credit agencies; and
- If legally required for Business Partner compliance screenings: date of birth, ID numbers, identity cards and information about relevant and significant litigation or other legal proceedings against Business Partners.
We may process the personal data for the following purposes:
- Communicating with Business Partners about our products, services and projects, e.g. by responding to inquiries or requests or providing you with information about purchased products;
- Planning, performing and managing the (contractual) relationship with Business Partners; e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services;
- Administrating and performing market analysis, sweepstakes, contests, or other customer activities or events;
- Conducting customer satisfaction surveys and direct marketing activities as further explained in Section 3;
- Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities;
- Ensuring compliance with legal obligations (such as record keeping obligations), export control and customs, Business Partner compliance screening obligations (to prevent white-collar or money laundering crimes), and our policies or industry standards; and
- Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.
3. Processing of personal data for customer satisfaction surveys and for direct marketing
Where and as permitted under applicable law, Siemens Digital Logistics may process your contact information for direct marketing purposes (e.g. trade show invitations, newsletters) and to carry out customer satisfactions surveys, in each case also by e-mail. You may object to the processing of your contact data for these purposes at any time by writing to info.digital@siemens-logistics.com or by using the opt-out mechanism provided in the respective communication you received.
4. Transfer and disclosure of personal data
We may transfer your personal data to:
- other affiliated companies or third parties - e.g. sales partners or suppliers - in connection with your use of the Online Offerings or our business relationship with you;
- third parties which provide IT services to us and which process such data only for the purpose of such services (e.g., hosting or IT maintenance and support services); and
- third parties in connection with complying with legal obligations or establishing, exercising or defending rights or claims (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).
Personal data published by you on Online Offerings (such as chat rooms or forums) may be globally accessible to other registered user of the respective Online Offering.
5. Retention Periods
Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary (i) for the purposes for which they were collected or otherwise processed, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws).
6. Your rights
The data protection laws in the jurisdiction in which you reside may entitle you to specific rights in relation to your personal data.
In particular, and subject to the legal requirements, you may be entitled to
- Obtain from us confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data;
- Obtain from us the correction of inaccurate personal data concerning you;
- Obtain from us the erasure of your personal data;
- Obtain from us restriction of processing regarding your personal data;
- Data portability concerning personal data, which you actively provided; and;
- Object, on grounds relating to your particular situation, to further processing of personal data concerning you.
7. Security
To protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use adequate physical, technical and organizational security measures.
8. Data Privacy Contact
The Siemens Digital Logistics Data Protection Organization provides support with any data privacy related questions, comments, concerns or complaints or in case you wish to exercise any of your data privacy related rights. The Siemens Digital Logistics Data Privacy Organization may be contacted at: datenschutz@leistungen.de
The responsible Data Privacy Officer of Siemens Digital Logistics is:
Thomas Reimann
Rechtsanwalt / Steuerberater Fachanwalt für Informationstechnologierecht
c/o beratergruppe:Leistungen PartGmbB
Rüppurrer Str. 4
76137 Karlsruhe
Telefon: +49 721 931000
The Siemens Digital Logistics Data Privacy Organization will always use best efforts to address and settle any requests or complaints you bring to its attention. Besides contacting the Siemens Digital Logistics Data Privacy Organization, you always have the right to approach the competent data protection authority with your request or complaint.
The data protection authority competent for Siemens Digital Logistics, Germany is:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit
Home address:
Hintere Bleiche 34
55116 Mainz
Postal address:
Postfach 30 40
55020 Mainz
Phone: +49 (0) 6131 208-2449
Fax: +49 (0) 6131 208-2497
Email: poststelle@datenschutz.rlp.de
Web: https://www.datenschutz.rlp.de/de/startseite/
A list of national data protection authorities is available here.
9. Processing under the EU’s General Data Protection Regulation: legal basis for the processing and international transfers
This section applies and provides you with further information if your personal data is processed by one of our companies located in the European Economic Area.
Legal basis of the processing
The General Data Protection Regulation requires us to provide you with information on the legal basis of the processing of your personal data.
The legal basis for our processing data about you is that such processing is necessary for the purposes of
- exercising our rights and performing our obligations under any contract we make with you (Article 6 (1) (b) General Data Protection Regulation) (“Contract Performance”);
- Compliance with our legal obligations (Article 6 (1) (c) General Data Protection Regulation) (“Compliance with Legal Obligations”); and/or
- Legitimate interests pursued by us (Article 6 (1) (f) General Data Protection Regulation) (“Legitimate Interest”). Generally, the legitimate interest pursued by us in relation to our use of your personal data is the efficient performance or management of (i) your use of the Online Offerings, and/or (ii) our business relationship with you. Where the below table states that we rely on our legitimate interests for a given purpose, we are of the opinion that its legitimate interests is not overridden by your interests and rights or freedoms, given (i) the regular reviews and related documentation of the processing activities described herein, (ii) the protection of your personal data by our data privacy processes, including our Binding Corporate Rules on the Protection of Personal Data, (iii) the transparency we provide on the processing activity, and (iv) the rights you have in relation to the processing activity. If you wish to obtain further information on this balancing test approach, please contact our Data Privacy Organization at: dataprivacy@siemens-logistics.com.
In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for us processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation) (“Consent”).
Processing of personal data in the context of Online Offerings - Purpose and Legal Basis
To provide the Online Offering’s services and functions which includes creating and administering your online account, updating, securing, and troubleshooting, providing support, as well as improving and developing our Online Offerings
- Contract Performance (Article 6 (1) (b) General Data Protection Regulation)
- Legitimate Interest (Article 6 (1) (f) GDPR)
To bill your use of the Online Offering
- Contract Performance (Article 6 (1) (b) General Data Protection Regulation)
- Legitimate Interest (Article 6 (1) (f) GDPR
To verify your identity
- Contract Performance (Article 6 (1) (b) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
To answer and fulfill your requests or instructions
- Contract Performance (Article 6 (1) (b) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
To process your order or to provide you with access to specific information or offers
- Contract Performance (Article 6 (1) (b) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
To send you marketing information or to contact you in the context of customer satisfaction surveys as further explained in Section 3
- Consent, if voluntarily provided (Article 6 (1) (f) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
As reasonably necessary to enforce the Online Offering’s terms, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on our information technology systems
- Compliance with Legal Obligations (Article 6 (1) (c) GDPR
- Legitimate Interest (Article 6 (1) (f) GDPR)
Processing of personal data related to your business relationship with us - Purpose and Legal Basis
Communicating with Business Partners about our products, services and projects, e.g. by responding to inquiries or requests or providing you with technical information about purchased products
- Contract Performance (Article 6 (1) (b) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
Planning, performing and managing the (contractual) relationship with Business Partners; e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services;
- Contract Performance (Article 6 (1) (b) GDPR)
- Compliance with Legal Obligations (Article 6 (1) (c) GDPR)
Administrating and performing market analysis, sweepstakes, contests, or other customer activities or events;
- Consent, if voluntarily provided (Article 6 (1) (f) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
Conducting customer satisfaction surveys and direct marketing activities as further explained in Section 3;
- Consent, if voluntarily provided (Article 6 (1) (f) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities;
- Legitimate Interest (Article 6 (1) (f) GDPR)
Ensuring compliance with legal obligations (such as record keeping obligations), export control and customs, Business Partner compliance screening obligations (to prevent white-collar or money laundering crimes), and our policies or industry standards; and
- Compliance with Legal Obligations (Article 6 (1) (c) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.
- Compliance with Legal Obligations (Article 6 (1) (c) GDPR)
- Legitimate Interest (Article 6 (1) (f) GDPR)
International data transfers
In the event that we transfer your personal data outside the European Economic Area, we ensure that your data is protected in a manner which is consistent with the General Data Protection Regulation. Therefore, and if required by applicable law, we take the following measures:
- We share your personal data with affiliated companies outside the European Economic Area only if they have implemented our Binding Corporate Rules („BCR“) for the protection of personal data. Further information about the BCR can be found here.
- We transfer personal data to external recipients outside the European Economic Area only if the recipient has (i) entered into EU Standard Contractual Clauses with us, (ii) implemented Binding Corporate Rules in its organization. You may request further information about the safeguards implemented in relation to specific transfers by contacting dataprivacy@siemens-logistics.com.
Your competent data protection authority
The Siemens Digital Logistics Data Privacy Organization will always use best efforts to address and settle any requests or complaints you bring to its attention. Besides contacting the Siemens Digital Logistics Data Privacy Organization, you always have the right to approach the competent data protection authority with your request or complaint.
The data protection authority competent for Siemens Digital Logistics, is:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit
Hintere Bleiche 34
55020 Mainz, Deutschland
Postal address:
Postfach 30 40
55020 Mainz. Deutschland
Phone: 06131/208-24-49
Fax: 06131/208-24-97
Email: poststelle@datenschutz.rlp.de
Web: https://www.datenschutz.rlp.de/
A list of national data protection authorities is available here
10. Further information for US residents
If you are a U.S. resident, then please take note of the following:
Do Not Track
At this time our Online Offerings do not recognize or respond to “Do Not Track” browser signals. For more information on “Do Not Track”, please visit your browser’s support page.
Usage by Children
This Online Offering is not directed to children under the age of thirteen. We will not knowingly collect personal data from children under the age of thirteen without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent, pursuant to local law and regulations or to protect a child.
State Rights
Depending on the US state in which you reside, you may have special rights with respect to your personal data. For information regarding any of those rights, please click here.